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Warehouse - Customer Service Analyst

  • Location: Pennsylvania, United States of America, North America
  • Salary: 26-26 per hour
  • Job Type:Contract

Posted 25 days ago

  • Sector: Professional
  • Start Date: 2021-11-07
  • Job Ref: 21-24536

The Warehouse - Customer Service Specialist role is part of a new business unit client. USA to support the growth of the warehouse channel of distribution. This multi-faceted role is an integral part of the supply chain and will be responsible for customer and inbound order management, inventory reconciliation, and logistics planning.

The scope of the role includes facilitating the order to deliver process in addition to coordinating the manufacturing and distribution flow of inventory to customer through our 3PL distribution partners.
Key Job Responsibilities:
Customer Order Management:
Manages the receipt of customer orders through EDI and direct from customer
Creates purchase orders in oracle and ensure all pass compliance
Develops the weekly production plan in accordance to customer forecasted demand
Facilitates the distribution of customer purchase orders to 3PL and dedicated carrier base
Verifies the shipment confirmation of all weekly orders and confirms the accuracy for invoicing
Communicate with customers, 3PL and the management team to ensure necessary requirements are met
Maintain and publish metrics to report customer fill-rate
Manage resolution of PO/AR discrepancies
Assist with customer logistics survey to monitor compliance and satisfaction
Track and manage proof of delivery documents to shared site for Accounts receivable processing

Inventory:
Daily inventory management including receiving, inventory reconciliation, monthly inventory audit, inventory comparison with third party warehouse, and resolving inventory discrepancies
Coordinate with manufacturing the system release of inventory that triggers interplant transfers to 3PL
Communicate with warehouse, production plant, and sales team regarding current inventory on-hand and potential issues with sales orders
Perform system inventory movements that align with the orders allocated at 3PL
Assist with the implementation of inventory controls and best practices
Troubleshoot, proactively track and trace and coordinate cycle counts as required
Maintain inventory health reporting and communication
Supply Chain Operations
Act as the liaison between the production plant and corporate supply chain
Engage the warehouse and transportation teams on daily matters as required
Establish weekly supply chain protocols and communication with all support streams
Addresses various internal and external customer concerns regarding shipments, status, services, and other needs including customer chargebacks/Off-invoice/credit memos
Under the direction of Logistics Manager, responsible for logging and following up with preferred carrier for damaged and lost product claims to ensure reimbursement is issued
Work cross-functionally with business unit leads, Sales Center/Route teams, and bakeries to streamline supply chain
Education and Work History:
Core competencies:
o Communication, detail-oriented, organization and multitasking, problem-solver
Technical background:
o Microsoft office (Outlook, Word, Advanced Excel, Power Point, Intermediate Access).
o Working knowledge of ERP (Oracle experience is a plus)
o Knowledge of shipping software (Oracle Transportation Management) Preferred not required
Education:
o Associates or Bachelors degree required
Professional background (not required but would be a plus):
o Inventory control experience in a warehouse environment
o Working knowledge of consumer, food manufacturing, 3PL and supply chain
o Customer service experience
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