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Software Service Specialist

  • Location: Troy, Rensselaer, New York
  • Salary: 24-27.5 per hour
  • Job Type:Contract

Posted 18 days ago

  • Sector: Information Technology
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: (646) 652-0984
  • Start Date: 2021-06-07
  • Job Ref: 21-09511
5:00am 3:30pm M-TH (10 hour Shift) so 4 days on 3 days off fixed.
Rotational Nights/Weekends (Fri Sun 6:00pm 6:00am) Every 5 weeks or so

Interviews 2 Rounds Virtual

Job Description
Job Title: MES Support Analyst
Location: Rensselaer, NY
Job Description Summary
Level 1/2/3 Support for a Werum PASX Manufacturing Execution System.
Sets work expectations with customers and delivers against them. Familiar with software deployment and development life cycles. Possess excellent customer consulting, written and communication skills.
Has knowledge/education in the Life Sciences or similar type organization and Information technology disciplines.

Job Description
Worked in a GMP manufacturing environment
o Is familiar with and may have worked on, manufacturing automation systems
o IT savvy, experience with IT systems management and associated processes, networking experience a plus
o Has provided support for manufacturing and/or IT systems
o Undergraduate degree, though extensive experience may substitute
o Writing skills are very important as they will be documenting complex aspects of the system
o Experience with electronic batch recording systems would be a plus, experience with Werum Client-X MES product would be outstanding
o This role could be filled by either an engineer who is IT savvy, or an IT person with manufacturing environment experience

Basic Qualification:
Bachelors or associate degree in Science in Computer Science, Life Science or equivalent industry experience
2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networking

Additional Qualification and Experience:
Experience with manufacturing environments and working in and with regulated (GMP) areas and systems
Experience with scientific/manufacturing instrumentation/equipment is a benefit

More specifics:

Learn and understand the system processes and procedures of the Customers MES system
o Document system and use processes and procedures for Customer review and approval
o Perform MES startup activities
o Provisioning users
o End-user support.
o Perform routine tasks/troubleshooting for the MES applications including:
User Management Add/Disable users, change permissions.
Printer Management Setting up printers (Zebra label printers mainly) in the MES Application and assigning them as needed to individual user terminals.
Terminal Management Configuring terminals within the MES Application so that they are utilizing the correct profiles for whatever process area they are being used in and have access to any relevant printers.
o Troubleshooting Assisting with typical/reoccurring errors that users might come across, such as terminal connectivity issues, incorrect user rights, etc.
o Perform and assist with planning and support activities associated with bringing new process areas on-board throughout the year.