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Software Service Specialist

  • Location: Troy
  • Salary: 26.0-28.6$ per hour +
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Information Technology
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: 6466520984
  • Start Date: 03/29/2021
  • Job Ref: 21-04161
will work independently respond appropriately and able to function well on a night shift previous night shift work is preferred please indicate this on the resume Will be doing user administration with different systems adding users and doing documentation around that Will do routine monitoring routine activities like checking the server reviewing the patches and detail out their findings Restarting or applying a patch might be necessary as well Incident Responses There could potentially be small project work as well but would be intermediate

BA degree is nice to have Werum is a plus Need to understand the building blocks ndash documentation regulations user administration sourcing information within a structure and utilizing the documentation and how to find information within the documentation GMP background is preferred Should have a Windows background Prefer life sciences related industry experience but we care more about individuals who will be engaged and looking to grow

Duration ndash Possible extensions possible temp to perm

Interviews ndash 2 Rounds Virtual

Job Description
bull Level 123 Support for a Werum PASX Manufacturing Execution System
bull Sets work expectations with customers and delivers against them Familiar with software deployment and development life cycles Possess excellent customer consulting written and communication skills
bull Has knowledgeeducation in the Life Sciences or similar type organization and Information technology disciplines
Job Description
bull Worked in a GMP manufacturing environment
o Is familiar with and may have worked on manufacturing automation systems
o IT savvy experience with IT systems management and associated processes networking experience a plus
o Has provided support for manufacturing andor IT systems
o Undergraduate degree though extensive experience may substitute
o Writing skills are very important as they will be documenting complex aspects of the system
o Experience with electronic batch recording systems would be a plus experience with Werum ClientX MES product would be outstanding
o This role could be filled by either an engineer who is IT savvy or an IT person with manufacturing environment experience

Basic Qualification
bull Bachelors or associate degree in Science in Computer Science Life Science or equivalent industry experience
bull 2+ years of relevant technical experience including but not limited to Windows technologies manufacturing systems networking

Additional Qualification and Experience
bull Experience with manufacturing environments and working in and with regulated GMP areas and systems
bull Experience with scientificmanufacturing instrumentationequipment is a benefit

bull Learn and understand the system processes and procedures of the Customer39s MES system
o Document system and use processes and procedures for Customer review and approval
o Perform MES startup activities
o Provisioning users
o Enduser support
o Perform routine taskstroubleshooting for the MES applications including
User Management ndash AddDisable users change permissions
Printer Management ndash Setting up printers Zebra label printers mainly in the MES Application and assigning them as needed to individual user terminals
Terminal Management ndash Configuring terminals within the MES Application so that they are utilizing the correct profiles for whatever process area they are being used in and have access to any relevant printers
o Troubleshooting ndash Assisting with typicalreoccurring errors that users might come across such as terminal connectivity issues incorrect user rights etc
o Perform and assist with planning and support activities associated with bringing new process areas onboard throughout the year