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Senior Manager, Enterprise Systems

Posted 23 days ago

Opportunity for Impact:

Seeking an experienced Enterprise Systems leader to build a team from the ground up, that will own enterprise business systems and processes. This leader will play an important role in shaping the long-term business systems support model, driving implementation of new tools and processes, aligning solutions with enterprise strategy, and becoming a strategic partner for organizational leaders. A successful individual will excel in a fast-paced environment and will be motivated by having a direct impact on the company growth and strategy.

We currently havea vast ecosystem of business applications and third-party services. This includes a combination of legacy solutions and modern SaaS solutions that support the company and its business units. Core applications include Microsoft Dynamics GP and SalesPad which integrate with a number of custom applications, an e-commerce platform and third-party services to provide payment processing, shipping and other services. This role will be critical in moving from a current state monolithic approach to an ecosystem of microservices

You Will:

Business Systems and Process capability building

  • Become knowledgeable in company's business systems and processes across the domains and adjacent digital products (capabilities)
  • Architect a support model that will manage business systems across allbrands and business units allowing for centralized management of the systems and processes with de-centralized execution.
  • Build a business systems team that can own third-party software solutions, services, and relationships to manage, maintain, upgrade and deploy enterprise business applications and processes
    • Develop the structure of the team
    • Lead recruitment of team members
    • Training and development of team members
  • Drive business process improvements and streamline business operations including identification of areas for automation and removal of manual processes.

Strategic direction and customer focus

  • Pair understanding of business with business systems and process expertise to provide strategic roadmaps for core value chains and domains;
    • Align business systems with organizational vision and strategy ensuring that systems are enabling the business to scale.
    • Create comprehensive strategy to align business objectives with system performance through the use of KPIs, metrics, and data analysis.

Structure and KPIs

  • Own reporting, status updates and metrics and provide regular reporting to the senior leadership team and key stakeholders.
  • Prioritize near-term process improvements and long-term strategic initiatives to balance investments into current state.
  • Ensure business systems are properly documented, inclusive of stakeholders and integration points, as changes are introduced.
  • Ensure that business systems and processes are compliant with regulatory standards, industry standards, and accepted best practices.

Team Leadership

  • Provide leadership and oversee the Business Systems and Processes team.
  • Establish operational objectives and a instill culture of ownership and accountability.

Work with a variety of partners to understand their goals, and needs and communicate complex work and business needs to team members


This is a Good Fit if you Have:

  • A strong, strategic vision for enterprise business systems and processes that enable the business to grow and scale.
  • A strong understanding of business capabilities to include ERP systems, third party services such as payment processing, and a strong pulse on how to effectively leverage SaaS solutions across a distributed enterprise.
  • Experience managing and building distributed teams across different levels.
  • A track record of developing and mentoring great talent, leaders, and leaders of leaders, building and motivating high-achieving teams.
  • The ability to communicate well with individuals, teams, partners, across the entire organization.
  • Demonstrated organizational and analytical skills to independently determine priorities, identify and resolve highly complex problems having institution wide impact.
  • Demonstrated advanced skills in analyzing data along with the ability to summarize and communicate results and recommendations to senior management.
  • Ability to handle multiple priorities with focus and with the company's strategic goals in mind.

Personal Characteristics that You Bring

  • A natural leader and engaged team player with strong interpersonal capabilities.
  • Belief that customer experience is integral to business success.
  • An entrepreneurial spirit with the drive, ownership, and a belief that a team of diverse perspectives drives innovation and success.
  • Comfortable with openly and honestly sharing a viewpoint.
  • Intellectually Agile able to think deeply and qualitatively about business problems, breaking down issues and presenting solutions.
  • Entrepreneurial brings a high level of self-directed energy, and an unrelenting drive to succeed and win.
  • A Leader unparalleled work ethic; able to coach and mentor those around her/him to be successful rather than a leader who closes deals.
  • Analytical process-driven, systematic thinker; capable of thoughtfully implementing systems, processes, KPIs, and metrics to enable growth and scale.