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Security Service Technician

  • Location: Glen Burnie, Anne Arundel County, Maryland
  • Job Type:Contract

Posted 21 days ago

  • Sector: Information Technology
  • Contact: Matt Russo
  • Contact Email: MRusso@fieldlink.net
  • Contact Phone: (732) 509-9338
  • Start Date: 2021-06-24
  • Job Ref: 21-11364

FieldLink is seeking Electronic Security Service Technician for a national integrator in Maryland. The position will report to the Glen Burnif headquarters. The candidate will provide ticket support to a customer based in MD, DC and Northern VA.

Job Description Provide process-driven technical services including:
On-site diagnosis of problems or Non-technical fixes
Troubleshoot and repair system failures
Schedule system cleanings and Preventive maintenance Prioritization and planning as well as System assessments
Interface with cloud based service system Updating online tickets in a timely fashion
Contacting customer with the estimated time of arrival
Escalation of problems when appropriate Interfacing with service management and procurement for needed parts
Accurately report service data
Perform service on all installed electronic security system products:
1. Intrusion detection systems and equipment
2. CCTV systems and equipment
3. IP video systems and equipment
4. Access control systems and equipment
5. Network based systems
Provide on-site and remote customer support
Interact in a professional manner with customers to foster positive customer relations
Maintain effective communication with Support Services Team
Communicate serious problems to appropriate team members
Develop working knowledge of all operating standards, practices, and procedures
Complete equipment cleanings as specified by service contracts
Organize and manage truck stock parts and tools
Support special projects as needed

Qualifications Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (VAR certifications acceptable)
4+ years' work experience in electronics
A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems and life safety systems Working knowledge of any or all of the following products; Lenel, C*Cure, AMAG, Hirsch, DMP, Bosch, ExactVision, Pelco, ONSSI, Milestone is a plus.
Ability to be State certification for security service/installation required
Experience in commercial or government electronic security maintenance, service, or installation preferred
Shift adaptability is a plus
Willingness to work in exposure to elements Knowledge and awareness of personal safety
Able to stand most of the day, occasionally life heavy loads, and work long hours
Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must
Ability to be a team player