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Order Management Coordinator

  • Location: Webster, Harris County, Texas
  • Job Type:Contract

Posted 16 days ago

  • Sector: Professional
  • Contact: James Tompkins
  • Contact Email:
  • Contact Phone: (732) 238-6050
  • Start Date: 2021-06-28
  • Job Ref: 21-09795
Order Management Coordinator

Order Management: Primary point of contact for sales forces to support their daily activities and to interact with sales management for necessary transaction approvals. Process all order requests, allocating and releasing them to ensure a timely and accurate delivery.
Work with various Olympus division personnel to ensure equipment is available to fulfill requests from Sales Force Respond timely to inquiries regarding the status of orders, product availability and delivery and tracking information Policy and Procedures.
Effectively adhere to and utilize company policies and procedures to assist with problem resolution.
Operate within the Olympus department, Compliance and Regulatory policy and procedures set forth by Olympus
Escalate non conformities to management and Compliance as required.
Maintain appropriate records as required by JSOX.

System Management Knowledge:
Monitor and maintain inventory levels of demo equipment, using ERP system based tracking information available through various programs.
Run applicable reports to identify any back orders, and work to locate replacements and or suggest alternative strategies.
Represent Olympus in a professional and helpful manner by supporting telephone conversation with effective communication skills.
Periodically travel to and support Events to assist with the management of used assets.

High School Diploma or equivalent required; Associates Degree preferred
2 to 3 years experience in Customer Service or Sales Support required.
Excellent Communication Skills are essential.
Ability to problem solve and makes decisions and ability to interact with internal and external customers of all levels.
Demonstrates strong organizational skills.
Strong propensity to multi task.
Extremely detail oriented.
Motivated, results oriented and persistent.
Proactive, takes initiative.
Maintains a positive attitude and works well within a team environment.
Handles stressful situations in a fast paced environment.
Effectively prioritizes workload time management.

The Order Management Coordinator level II must solve problems in a calm, logical fashion and treat each sales rep with respect. The Order Management Coordinator level II has the authority to enforce company policies regarding pricing, shipments, sales rep compliance, and core trunk stock limits as needed to ensure that the needs of the business are met while adhering to company policies.

Independent Action: The Order Management Coordinator Level II is often presented with challenges, which require effective decision making ability. These changing situations frequently demand and immediate response, which must support all company policies. Because the position works primarily independently, the Coordinator s have certain authority to make timely decisions within established guidelines. Each Coordinator is responsible for promoting a positive attitude to the internal and external customers.