Job Summary:
This role will help distributing mail/faxes, sending information to patients via Epic, and other related clinic/office work.This role performs receptionist, scheduling and clerical duties including administrative and clinical management support.
Job Responsibilities:
- Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
- Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
- Respond to inquiries and assist stakeholders according to procedures.
- Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
- File and retrieve documents including phone messages.
- Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
- Oversee and order office supplies for the department.
- Other duties and administrative support projects as assigned.
Education Requirement:
- Required Education: High School/GED
- Required Experience: Any previous experience working with EPIC
- Preferred Experience: Two (2) years of experience as a clinic coordinator or administrative assistant.
Knowledge, Skills, Abilities:
- Familiarity with medical terminology and protocols
- Familiarity with HIPAA regulations
- Basic proficiency with electronic medical record software (EPIC)
- Intermediate proficiency with word processing software (Microsoft Word)
- Basic proficiency with spreadsheet software (Microsoft Excel)
- Excellent verbal and written communications skills
- Strong interpersonal skills
- Strong organizational skills
- Strong time management skills
- Basic conflict resolution skills
- Ability to maintain confidentiality and professionalism.
- Ability to work independently within established guidelines
- Ability to work with and relate to people at all levels
