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NOC Technician

  • Location: Tempe, Maricopa, Arizona
  • Salary: $18-20 per hour
  • Job Type:Contract

Posted about 2 months ago

Job Title: NOC Technician
Reports To: National Project Manager
Promotes To: Lead NOC Technician

Overview:
FieldLink is a professional technology services company. We specialize in customized staffing partnerships with prominent Telecom / Low Voltage integrators responsible for large commercial projects and government contracts nation-wide. Our core values are, Honesty, Integrity, Respect, and Pride. We are hiring for NOC Technician to work in Tempe, AZ. This role is a contract to hire, joining a growing team offering continued industry training and a career path.
Job Responsibilities:
  • Employee will utilize tools provided to manage and monitor customer, vendor, and security tickets.
  • Process outbound and inbound calls, adhering to all policy and standards.
  • Work with and manage internal and external clients.
  • Create reports and other documentation.
  • Provide support in relation to security, data center infrastructure, and NOC operations.
  • Perform other duties as assigned.
  • Manage critical events working in group setting.
Job Requirements:
  • High School Diploma or GED equivalency.
  • 1-2 years Data Center or IT Environment Experience – Minimum.
  • Schedule Flexibility (possible on-call or shift change). Facility open 24/7.
  • High level of knowledge and understanding of critical environments within the data center
  • Certification or Training in IT or Data Center work – Required.
  • Strong written and oral communication skills – Required.
  • Microsoft Windows and Office Suite (Word, Excel, and Outlook) Experience – Required.
  • Able to multi-task, work in groups, be proactive, and handle critical events.
  • Prior call center experience – Plus.
  • Physical Requirement: Must be able to work on a ladder and/or scissor lift, in confined spaces, lift up to 50 pounds, and move up to 75 pounds. Ability to work on your feet for entire shift.