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Microsoft Intune MDM Support Technician

  • Location: Orange, New Haven, Connecticut
  • Job Type:Contract

Posted 22 days ago

  • Sector: Information Technology
  • Contact: Brian Petralia
  • Contact Email:
  • Contact Phone: 7323534210
  • Start Date: 05/03/2021
  • Job Ref: 21-06645
  • Scope of work
    Scope of work may include some or all of the following

    • Responsible for managing fulfilling and closing Service Now tickets related to the team39s core services including password resets for mobile and IP phones Apple ID assistance adding users to Active Directory deploying and setting up new mobile phonesIP phonesmultifunction devices addingremoving International Calling plans and assisting with basic troubleshooting of mobile and IP phonesMFDsvideo conference
    • Perform mobile device password resets utilizing Blackberry Enterprise Server and Microsoft Intune
    • Provide onsite and remote customer assistance with deploying new devices factory resetting devices managing users in Active Directory Microsoft Intune enrollment Apple ID password resets and basic troubleshooting
      • RequirementsEducation and experience required
        bull Experience with iOS mobile devices and enterprise device management
        bull Experience with Microsoft Intune Mobile Device Management
        bull Experience with Service Now
        bull Experience troubleshooting network issues
        bull Cisco certifications preferred
        bull 13 years of technical experience required
        bull 13 years of customer service experience required
        bull International customer support experience preferred
        bull Ability to converse with users in Spanish and Portuguese is highly desirable

        Skills Abilities
        bull Detail Oriented
        bull Teambased mentality
        bull Great Interpersonal Skills
        bull Customer Service experience
        bull Corporate Communication Skills specifically with executives
        bull At least Beginner Skills with WebEx
        bull Excellent customer service skills in person over the phone and via email
        bull Strong verbal and written communication skills
        bull Ability to communicate technical concepts and instructions via phone and email
        bull Selfmotivated selfdirected organized and capable of managing multiple tasks
        bull Strong problemsolving and strong analytical skills
        bull Strong skills with Apple products iPhone IPad Mac39s
        bull Ability to work with multiple team to troubleshoot network connectivity issues