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Logistics Customer Service/Dispatch Rep

  • Location: Independence, Cuyahoga, Ohio
  • Salary: 20-23 per hour
  • Job Type:Contract

Posted 18 days ago

  • Sector: Professional
  • Start Date: 2022-01-10
  • Job Ref: 22-01163
Experiencing growth due to the high demand of our products in the refining, aerospace, electronics, food and beverage, healthcare, metals and pharmaceuticals industries. We need experienced, detail-oriented candidates with backgrounds in the logistics, supply chain, or transportation industries to join our team.


ESSENTIAL DUTIES AND ACCOUNTABILITIES:
• Ability to multi-task in a fast-paced environment
• Strong focus on meeting customer expectations through forecasting and scheduling deliveries of bulk cryogenic gases
• Monitor, estimate and forecast customer usage rates to determine delivery requirements
• Proactively reach out to our customers to understand usage changes and production plans
• Utilize multiple computer-based tools such as our ALTO scheduling software, PeopleNet onboard computer, SCADA plant storage data and telemetry
• Excellent computer skills with attention to detail to confirm systems data (tank readings, telemetry readings, planned deliveries); determine and adjust delivery schedule for customer accounts
• Effectively communicate across our company to the production, distribution and sales departments as well as our drivers, terminal managers and field service technicians
• Support the Airgas safety culture through planning safe deliveries to customer sites and encouraging drivers to adhere to DOT rules and regulations

DESIRED SKILLS:
• Ability to prioritize workload, meet deadlines and understand when to escalate potential issues
• Ability to multi-task in a fast-paced and constantly changing environment.
• Excellent organization skills
• Strong interpersonal skills with the ability to use tact and diplomacy; must be team player
• Analytical abilities
• Attention to detail
• Ability to recognize discrepancies and resolve problems quickly using sound judgment, poise and diplomacy
• Ability to use judgment and reasoning skills, and determine when issues need to be escalated
• Strong follow up skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate*** ratio, and percentages

EDUCATION and/or EXPERIENCE:
• College degree with emphasis in supply chain, operations management, logistics, or business administration is preferred
• Two years of prior relevant experience preferred.