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Lab Computing Analyst

  • Location: Woburn, Middlesex, Massachusetts
  • Salary: 28.0-32.18$ per hour
  • Job Type:Contract

Posted 17 days ago

  • Sector: Information Technology
  • Contact: Daniella Adinolfi
  • Contact Email: daniella@industrial-staffing.com
  • Contact Phone: 6466520984
  • Start Date: 04/23/2021
  • Job Ref: 21-06948
Duration Possible Extensions Possible Temp to Perm

Schedule Monday to Friday 85pm standard shift no OT at this time

Job Description Summary
Provides scientific and laboratory services including multivendor instrument information technology and validationcompliance services Implements monitors and provides technical support of customer laboratory IT environments typically integrated with instrumentation Implements customer specified benchtop computing design and processes

POSITION SUMMARY

Lab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing IT support for laboratory and manufacturing and remote access systems The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands

Job Description
Implements monitors and provides technical support of customer laboratory environments typically integrated with instrumentation
Administers and assures connectivity of customer39s Operating System based platforms
Works with Lab managers Key lab users to manages Lab Computing aspects of Onboarding retirement and relocation of equipment
Implements Windows based security including but not limited to the lab environment and customers39 needs
Analyzes identifies and implements upgrades andor solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client39s corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers and external vendors but not limited to onboarding retiring troubleshooting client instrument and information technology issues
Supports management in the development and implementation of training initiatives for Services personnel
Document procedures policies troubleshooting and best practices
Create and maintain a physical inventory of lab equipment PC39s software and any other information pertinent to the environment
Responds to Lab softwarehardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels
Shares technical and process updates
Identifies more critical and less critical activities and tasks adjusts priorities when appropriate
Takes advantage of available resources individuals processes departments and tools to complete work efficiently
Ensures that required equipment andor materials are in appropriate locations so that own and others39 work can be done effectively
Effectively allocates own time to complete work coordinates own and others39 schedules to avoid conflicts

Qualifications
Bachelors of Science in Computer Science Life Science or equivalent industry experience
2+ years of relevant technical experience including but not limited to Windows technologies networking remote computing and backup systems
Experience with virtual machine support
Experience with scientific instrumentation

Required Skills
Win 7 ndash Win 10 Operating systems platform ndash Troubleshooting
Microsoft Office 2013 and O365 Skype for business
McAfee antivirus
Symantec Management Altiris or SCCM software deployment amp management tool
Remote desktop TeamViewer
Cisco AnyConnect VPN
Call recording Ticketing system such as ServiceNow or Remedy Force
General knowledge of Active Directory functions
Basic Network printers copiers troubleshooting
Basic Networking troubleshooting firewall knowledge a must
Working in a lab environment a plus
Excellent verbal and written communication skills
Great team player
Excellent customer service skills complimented by an ability to listen to and interpret client requests
Ability to work independently
Ability to troubleshoot complex instrument and technology issues
Ability to identify track and complete tasks for multiple projects under prescribed timeframes
Knowledge of laboratory safety practices as defined by the Company andor customer39s site safety code