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Lab Computing Analyst

  • Location: Cambridge
  • Salary: 25.0-32.0$ per hour +
  • Job Type:Contract

Posted 11 days ago

  • Sector: Information Technology
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: 6466520984
  • Start Date: 04/26/2021
  • Job Ref: 21-05634
Lab IT Computers and working with instrumentation flexible with being able to learn new technology should be well versed in MS Windows and Windows OS troubleshooting connectivity and set up prefer experience in a labbiotechpharma background Prefer 2+ years of experience completed BABS degree This is a chem lab any environment based training will be provided lab will provide any necessary ppe Will provide computer maintenance in the lab

Schedule ndash MondayFriday standard day time hours 40 hoursweek no OT

Interviews ndash 2 Virtual Rounds

Provides scientific and laboratory services including multivendor instrument information technology and validationcompliance services Implements monitors and provides technical support of customer laboratory IT environments typically integrated with instrumentation Implements customer specified benchtop computing design and processes

Job Purpose
bull The OneSource Lab Computing Service Engineer provides scientific and laboratory services including multivendor instrument information technology and validationcompliance services when applicable
bull This role works seamlessly with and supports the othernbsppractices and divisions within the lab computing environment
Core Job Duties
bull Consult with application vendor to establish where certain data and metadata objects are stored main data audit trail methods reports templates etc
bull Work with vendors to resolve in application issuesdeficiencies that are IT related such as backup mechanisms instrument communications in application failures conflicts with Antivirus group policies etc
bull Setup proper backup strategies for the data objects identified including the development and deployment of OpenLab ECM archive configuration for specific lab instrument applications
bull Use various IT tools such as windows permissions active directory and group policies and adhere to data integrity TO SOP0484 If it is not possible identify those risks and report to project team
bull First time provisioning of a new computer setup including joining to domain Subsequent support provisioning will be performed by the Client 39Site IT39 team at the applicable sites
bull Build and deploy computers for instruments and set up on the Network Work with infrastructure teams that build server architecture for clientserver applications
bull Installationsreinstallation of applications on clientserver applications or in breakfix situations where vendor allows
bull Executing qualification and validation protocols on networks servers and support systems
bull Provide all content for Installation Qualification and System DesignConfiguration Specifications SDCS
bull Provide content for Function Requirement Specification FRS
bull Ensure disaster recovery process is documented within combination of SDCS System Admin SOP and Operation and Maintenance SOP OampM
bull Author System Admin SOP

Qualifications Skills amp Experience
bull Bachelors of Science in Computer Science Life Science or equivalent industry experience
bull 2+ years of relevant technical experience including but not limited to Windows technologies networking remote computing and backup systems
bull Experience with virtual machine support
bull Experience with scientific instrumentation
bull Experience with validation tasks and technical writing

Required Skills
bull Excellent customer service skills complimented by an ability to listen to and interpret client requests
bull Ability to troubleshoot complex instrument and technology issues
bull Strong verbal and written communication skills
bull Ability to identify track and complete tasks for multiple projects under prescribed timeframes
bull Knowledge of laboratory safety practices as defined by the Company andor customer39s site safety code
Competency Profile

Contributing to Team Success
Actively participating as a member of a team to move the team toward the completion of goals
Key Actions
bull Facilitates goal accomplishmentmdashMakes procedural or process suggestions for achieving team goals or performing team functions provides necessary resources or helps to remove obstacles to help the team accomplish its goals
bull Involves othersmdashListens to and fully involves others in team decisions and actions values and uses individual differences and talents
bull Informs others on teammdashShares important or relevant information with the team
bull Models commitmentmdashAdheres to the team39s expectations and guidelines fulfills team responsibilities demonstrates personal commitment to the team

Customer Focus
Ensuring that the customer perspective is a driving force behind business decisions and activities crafting and implementing service practices that meet customers39 and own organization39s needs
Key Actions
bull Seeks to understand customermdashActively seeks information to understand customer circumstances problems expectations and needs
bull Identifies customer service issuesmdashIdentifies breakdowns in internal processes and systems that directly impact customer service and retention expresses concerns to others
bull Creates customerfocused practicesmdashUses understanding of customer needs to institute systems processes and procedures to ensure customer satisfaction and to prevent service issues from occurring promotes customer service as a value
bull Assures customer satisfactionmdashMakes sure that customer solutions practices and procedures are carried out and achieve their objectives

Managing WorkTime Management
Effectively managing one39s time and resources to ensure that work is completed efficiently
Key Actions
bull PrioritizesmdashIdentifies more critical and less critical activities and tasks adjusts priorities when appropriate
bull Makes preparationsmdashEnsures that required equipment andor materials are in appropriate locations so that own and others39 work can be done effectively
bull SchedulesmdashEffectively allocates own time to complete work coordinates own and others39 schedules to avoid conflicts
bull Leverages resourcesmdashTakes advantage of available resources individuals processes departments and tools to complete work efficiently
bull Stays focusedmdashUses time effectively and prevents irrelevant issues or distractions from interfering with work completion

User amp Customer Support
The range of services providing assistance and technical support to help users implement and solve problems related to computer technology
Work Functions
bull Assesses User Needs
bull Deploys HardwareSoftware
bull Monitors Metrics and Performance
bull Provides Customer Service and Support
bull Provides Training on New HardwareSoftware
bull Troubleshoots Problems

Security amp Data Integrity
The standards issues and applications used to protect information and information systems from unauthorized access use disclosure disruption modification or destruction
Work Functions
bull Assures data and information systems are available to authorized uses
bull Ensures data integrity
bull Protects data and information systems from accidental disclosure or destruction
bull Protects data and information systems from unauthorized access or modification
bull Protects data and information systems vulnerable to inappropriate use or malicious compromise

Networks amp Mobility
The processes hardware and software employed to facilitate communication between computer systems and devices if applicable
Work Functions
bull Designs Local Area Wide Area and Virtual Networks
bull Installs and Expand New Facilities
bull Optimizes and Maintain Network Software and Hardware
bull Manages Administer and Secure Local Area Networks
bull Performs Network Infrastructure Troubleshooting