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Lab Computing Analyst

  • Location: Summit, Union, New Jersey
  • Salary: 28-30.36 per hour
  • Job Type:Contract

Posted about 1 month ago

In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Blood borne Pathogens Training & Hepatitis B Requirement

POSITION SUMMARY

Lab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands.

Job Description

Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation
Administers and assures connectivity of customers Operating System based platforms
Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: the lab environment and customers needs
Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues
Supports management in the development and implementation of training initiatives for Services personnel
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
Responds to Lab software/hardware related inquiries
Escalates IT issues that are not resolved via regularly identified support channels.
Shares technical and process updates
Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Ensures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.
Effectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.
Qualifications:

Bachelors of Science in Computer Science, Life Science or equivalent industry experience
2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
Experience with virtual machine support
Experience with scientific instrumentation
Required Skills:

Win 7 Win 10 Operating systems platform Troubleshooting
Microsoft Office 2013 and O365, Skype for business
McAfee antivirus
Symantec Management / Altiris or SCCM software deployment & management tool
Remote desktop / TeamViewer
Cisco AnyConnect / VPN
Call recording, Ticketing system such as ServiceNow or Remedy Force
General knowledge of Active Directory functions.
Basic Network printers / copiers troubleshooting
Basic Networking troubleshooting / firewall knowledge a must
Working in a lab environment a plus
Excellent verbal and written communication skills.
Great team player
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.