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Lab Computing Analyst

  • Location: Cambridge, Middlesex, Massachusetts
  • Salary: 1-45.18 per hour
  • Job Type:Contract

Posted 20 days ago

In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions. Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Blood borne Pathogens Training & Hepatitis B Requirement

Schedule Monday-Friday standard day time hours, 40 hours/week, no OT.

Interviews 2 Virtual Rounds

The OneSource Lab Computing Analyst provides technical support for the multivendor instrument, information technology and validation/compliance services. This role works seamlessly with and supports the other practices and divisions within the lab computing environment.
Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Work in a GxP environment performing user administration, validation, and reviews in QC and manufacturing areas
Recommends customer specified benchtop computing design and processes in conjunction with vendor
Administers and assures connectivity of customers systems
Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
Manage On-boarding, retirement and relocation of equipment
Implements system-level security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
Provides technical Subject Matter Expertise on Lab IT subjects
Develops and works with Technical Lead to implement training plans for Services personnel
Document procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
Escalates IT issues that are not resolved via regularly identified support channels.
Acts as an interface between client, business and corporate IT teams Participates in client team meetings
Participates in on call after hours rotation
Bachelors of Science in Computer Science, Life Science or equivalent industry experience
2+ years of relevant technical experience including but not limited to: Microsoft and other OS technologies, networking, remote access and backup systems
Experience with scientific instrumentation
Required Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests
Ability to troubleshoot complex instrument and technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.
Competency Profile:
Contributing to Team Success
Actively participating as a member of a team to move the team toward the completion of goals.
Key Actions
Facilitates goal accomplishmentMakes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.
Involves othersListens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
Informs others on teamShares important or relevant information with the team.
Models commitmentAdheres to the teams expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team; completes all company and client required trainings in a timely manner
Customer Focus
Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Key Actions
Seeks to understand customerActively seeks information to understand customer circumstances, problems, expectations, and needs.
Identifies customer service issuesIdentifies breakdowns in internal processes and systems that directly impact customer service and retention; expresses concerns to others.
Creates customer-focused practicesUses understanding of customer needs to institute systems, processes, and procedures to ensure customer satisfaction and to prevent service issues from occurring; promotes customer service as a value.
Assures customer satisfactionMakes sure that customer solutions, practices, and procedures are carried out and achieve their objectives.
Managing Work/Time Management
Effectively managing ones time and resources to ensure that work is completed efficiently.
Key Actions
PrioritizesIdentifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Makes preparationsEnsures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.
SchedulesEffectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.
Leverages resourcesTakes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Stays focusedUses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
User & Customer Support:
The range of services providing assistance and technical support to help users implement and solve problems related to computer technology.
Work Functions:
Assesses User Needs
Deploys Hardware/Software
Monitors Metrics and Performance
Provides Customer Service and Support
Provides Training on New Hardware/Software
Troubleshoots Problems
Security & Data Integrity:
The standards, issues, and applications used to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.
Work Functions:
Assures data and information systems are available to authorized uses
Ensures data integrity
Protects data and information systems from accidental disclosure or destruction
Protects data and information systems from unauthorized access or modification
Protects data and information systems vulnerable to inappropriate use or malicious compromise
Networks & Mobility:
The processes, hardware, and software employed to facilitate communication between computer systems and devices.
Work Functions:
Designs Local Area, Wide Area, and Virtual Networks
Installs and Expand New Facilities
Optimizes and Maintain Network Software and Hardware
Manages, Administer and Secure Local Area Networks
Performs Network Infrastructure Troubleshooting
Lab Environment (may need to follow Personal Protective Equipment and Safety Polices); Office Environment.

The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will regularly require walking, standing, sitting and talking or hearing; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Employee will regularly go into lab and manufacturing environments with specific gowning and personal protective equipment (PPE) requirements. Entry to labs may be restricted.