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Lab Computing Analyst

  • Location: Cambridge, Middlesex, Massachusetts
  • Salary: 25-32 per hour
  • Job Type:Contract

Posted 12 days ago

  • Sector: Information Technology
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: (646) 652-0984
  • Start Date: 2021-06-21
  • Job Ref: 21-09748
Schedule Monday-Friday standard day time hours, 40 hours/week, no OT.

Provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services. Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation. Implements customer specified benchtop computing design and processes.

Job Purpose:
The OneSource Lab Computing Service Engineer provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable.
This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment.
Core Job Duties:
Consult with application vendor to establish where certain data and metadata objects are stored (main data, audit trail, methods, reports, templates, etc.)
Work with vendors to resolve in application issues/deficiencies that are IT related, such as backup mechanisms, instrument communications, in application failures, conflicts with Antivirus, group policies, etc.
Setup proper backup strategies for the data objects identified, including the development and deployment of OpenLab ECM archive configuration for specific lab instrument applications.
Use various IT tools such as windows permissions, active directory, and group policies and adhere to data integrity TO SOP-0484. If it is not possible, identify those risks and report to project team.
First time provisioning of a new computer setup including joining to domain. Subsequent support provisioning will be performed by the Client Site IT team at the applicable sites.
Build and deploy computers for instruments and set up on the Network. Work with infrastructure teams that build server architecture for client/server applications.
Installations/re-installation of applications on client/server applications or in break/fix situations where vendor allows.
Executing qualification and validation protocols on networks servers and support systems.
Provide all content for Installation Qualification and System Design/Configuration Specifications (SDCS).
Provide content for Function Requirement Specification (FRS)
Ensure disaster recovery process is documented within combination of SDCS, System Admin SOP and Operation and Maintenance SOP (O&M).
Author System Admin SOP

Qualifications, Skills & Experience:
Bachelors of Science in Computer Science, Life Science or equivalent industry experience
2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
Experience with virtual machine support
Experience with scientific instrumentation
Experience with validation tasks and technical writing

Required Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex instrument and technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Knowledge of laboratory safety practices as defined by the Company and/or customers site safety code.

Competency Profile:

Contributing to Team Success
Actively participating as a member of a team to move the team toward the completion of goals.
Key Actions
Facilitates goal accomplishmentMakes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.
Involves othersListens to and fully involves others in team decisions and actions; values and uses individual differences and talents.
Informs others on teamShares important or relevant information with the team.
Models commitmentAdheres to the teams expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Customer Focus
Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Key Actions
Seeks to understand customerActively seeks information to understand customer circumstances, problems, expectations, and needs.
Identifies customer service issuesIdentifies breakdowns in internal processes and systems that directly impact customer service and retention; expresses concerns to others.
Creates customer-focused practicesUses understanding of customer needs to institute systems, processes, and procedures to ensure customer satisfaction and to prevent service issues from occurring; promotes customer service as a value.
Assures customer satisfactionMakes sure that customer solutions, practices, and procedures are carried out and achieve their objectives.

Managing Work/Time Management
Effectively managing ones time and resources to ensure that work is completed efficiently.
Key Actions
PrioritizesIdentifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
Makes preparationsEnsures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively.
SchedulesEffectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts.
Leverages resourcesTakes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
Stays focusedUses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

User & Customer Support:
The range of services providing assistance and technical support to help users implement and solve problems related to computer technology.
Work Functions:
Assesses User Needs
Deploys Hardware/Software
Monitors Metrics and Performance
Provides Customer Service and Support
Provides Training on New Hardware/Software
Troubleshoots Problems

Security & Data Integrity:
The standards, issues, and applications used to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.
Work Functions:
Assures data and information systems are available to authorized uses
Ensures data integrity
Protects data and information systems from accidental disclosure or destruction
Protects data and information systems from unauthorized access or modification
Protects data and information systems vulnerable to inappropriate use or malicious compromise

Networks & Mobility:
The processes, hardware, and software employed to facilitate communication between computer systems and devices, if applicable.
Work Functions:
Designs Local Area, Wide Area, and Virtual Networks
Installs and Expand New Facilities
Optimizes and Maintain Network Software and Hardware
Manages, Administer and Secure Local Area Networks
Performs Network Infrastructure Troubleshooting