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IT Support Technician

  • Location: Boston, Suffolk, Massachusetts
  • Job Type:Contract

Posted 16 days ago

Job Description
Responsibilities:
Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customer's Windows based platform
Conduct and maintain inventories of client systems
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement, and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client's corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for instrument vendor
Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
Provides technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Basic Qualifications:
Bachelor's Degree or relevant industry experience.
2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.
Preferred Qualifications:
Experience with scientific instrumentation
Experience in Life Science environment