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  • Location: Richmond, City of Richmond, Virginia
  • Salary: 34-38 per hour
  • Job Type:Contract

Posted 15 days ago

  • Sector: Professional
  • Start Date: 2022-06-27
  • Job Ref: 22-12217
Possibility of Extension

Submittal Limit: 2

Preferred Max Supplier Bill Rate: ***

Local Candidates Only (Within 50-60 Miles of Charles City Road Office) - We are currently in a hybrid work model which means the candidate would be expected to work from Charles City Road along with the ability to successfully work from home with high speed internet. Must be able to come into the office during urgent times.

- The manager does NOT want Education/Academic instructor/teacher candidates.
- The manager would prefer candidates with previous experience with training/instruction in the corporate world.
- If candidates have combination of both, that is fine, but would need to be shown clearly on resume of past corporate training experience.

This person will be responsible for instructor led training (in person and virtual) for existing and new employees within the Customer Service Organization. This would include new hire training, existing employee training and development, creating reinforcement strategies, managing classroom activities, documenting participant performance, and all other administrative tasks related to the training experience. As a utility, we also have a responsibility to support customers during major storm event so there are occasions where call handling is required.

Top Skills Required:
-Classroom/Instructional experience, minimum of 2 years must be instruction of adults
-Able to teach/instruct virtually
-Ability to lead, coach, develop peers
-Excellent verbal and written communication skills
-Good time management and problem solving skills
-Excellent computer and troubleshooting skills
-Ability to collaborate/partner with internal stakeholders and external stakeholders
-Ability to communicate to various audiences (from individual contributor to different levels of leadership)
-Experience with the ADDIE model to develop training solutions
-Ability to quickly learn knowledge of company, organization and operational areas
-Flexibility to manage multiple priorities

Top Nice to Have Skills:
-Knowledge of the energy/utility business
-Call center experience

Education and certifications/licensures required:
-Bachelors degree preferred
-Minimum 2 years experience in adult education/training

Prior related experience. Knowledge of company organization and operations areas. Understanding of adult learning theory and instructional design. Full competency in skills related to specific job area. Excellent verbal and written communication skills. Good Problem solving skills. Good time management skills. Good personal computer skills. Ability to competently use all software applications critical to the target audience. Ability to present material in an understandable way to large and small groups. Ability to analyze and organize information and develop training programs and classes. Ability to operate and troubleshoot equipment used by the target audience. Ability to lead and coach. Ability to process information and questions quickly and develop answers.