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Inside Sales Operation Manager

Posted about 2 months ago

  • Sector: Professional
  • Contact: Michael Menzer
  • Contact Email:
  • Contact Phone: (732) 353-4231
  • Start Date: 2021-07-05
  • Job Ref: 21-10654
We are currently seeking to hire an experienced Inside Sales Operations Manager.This position is responsible for leading a team to achieve sales targets and provide outstanding service to our customers on a daily basis enabling the achievement of contribution profit growth of the foodservice business. The position will employ a CCV (Creating Customer Value) based selling process, a value-added approach to customer service, pricing and profitability, and utilize a stage-gate approach to new product development and commercialization. The Senior Manager will employ a number of tools to ensure an effective and efficient acquisition and retention of business. These include: SAP BW, TABLEAU, Sales Toolbox (CRM), GODB (Global Opportunity Database - sales pipeline management), Strategic Account Plan, Management of Change (MOC) Database, ROSS (ERP system and implementation) and Trident Contract Management amongst others.
Essential Duties and Responsibilities (to include but not limited to)
  • Team Career Development and Hands-On Coaching
    • Provides hands-on coaching to team members as well as completing required workload in support of team objectives on a daily basis
    • Designs career development plans for each team member and provides coaching to achieve the annual PDP (Performance & Development Plan)
    • Designs and recommends optimal staffing level to Vice President Sales across inside sales, customer service and sales operations in support of business plans to expand into additional geographies

  • Inside Sales
    • Manages all Inside Sales activities including: hunting for new business within targeted segments, quoting, contracting, selling, order entry and associated functions, such as complaint tracking, customer communication and broadening customer relationships with key stakeholders.
      • Achieves and/or exceeds Annual Operating Plan (OPLAN) Gross Contribution Profit $ (KPI #1) and Unit Volume (KPI #2) for all regions and accounts
      • Customer Set up and Maintenance
      • Order Entry & Order Revisions
      • Customer Complaint and Feedback
  • Customer Service
    • Manages all Customer Service activities including:
      • Receipt and Acknowledges all Incoming Customer Order Requests
      • Order Checking and Confirmations
  • Shipping Schedules
  • Customer contract awareness
  • Credit Memos and Return Goods Authorization (RGA)
  • Customer Complaint Resolution and Feedback
  • Sales Operations & Admin
    • Sales Operations & Admin activities include but are not limited to: customer innovation sales support, sales operations & administration, geographic expansion support, customer S&OP policies and procedures, sales customer meetings and market research support, food show promotions coordination, customer samples coordination, sales demand forecast coordination, sales technical documents support, new sales hire onboarding and training, sales team training and broadening relationships with key cross-functional stakeholders.
  • ERP (Enterprise Resource Planning) System Implementation & Workflow Optimization
    • Leads the design architecture of new workflow processes for inside sales, outside sales, customer service and sales operations to improve productivity as part of a new ERP implementation
    • Acts as the lead representative of the Sales Department in partnering with Senior Management, IT and cross-functional departments to successfully implement a new ERP and Trident contract management software
    • Acts as the lead representative of the Sales Department in designing and conducting the training program for all members within Sales in "Go-Live implementation phase as well as successfully testing all functionality before "Go-Live

  • Bachelor's Degree from an accredited institution with a major in liberal arts or science.
  • 7+ years in progressively increasing responsibilities within customer service, inside sales and/or sales operations
  • 5+ years in leading and coaching non-exempt direct reports
  • Experience in designing new workflow processes to improve productivity as part of new ERP implementation.
  • Work experience within manufactured foods and/or serving foodservice broadline/independent distributors and restaurant customers (operators) is a plus
  • Passion for coaching and developing team members through daily interaction, Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR)
  • Passion for building a disciplined and analytically rigorous GTM (go to market) approach
  • A basic understanding of P&L statement and key drivers to improving profitability
  • Superior verbal and written communication skills
  • Experience selling private label solutions as well as branded products
  • Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with outside sales team members at remote locations essential
  • Expert knowledge and use of Microsoft Word, Excel and Powerpoint for internal/external customer meetings
  • Candidates must be authorized to work in the US, now and in the future, without sponsorship.