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Helpdesk Support

  • Location: Pennsylvania, United States of America, North America
  • Salary: 28-30.35 per hour
  • Job Type:Contract

Posted 16 days ago

Duration – Possible extensions

Interviews – 1-2 Virtual Rounds

Schedule – Monday-Friday Day shift schedule, possible weekend work at some point.


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Job Description Summary
Provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services. Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation. Implements customer specified benchtop computing design and processes.

Job Description
Position Title
Laboratory Computing Analyst, Empower

Reports to Title:
Laboratory IT Project Leader/Customer IT Site Head

Job Purpose:
Lab Computing IT Service Engineer will work for the OneSource division of within a project role at the customer's site.
He will provide project IT support services with focus on software for analytical laboratory instruments from all vendors.
The designee will team up with the globally acting lab computing division.

Core Job Duties:
Execute Empower upgrades on laboratory applications typically integrated with instrumentation.
Applies customer specified benchtop computing design and processes
for client supplied computers.
Apply client security packages on vendor supplied lab computers.
Implements Windows based security, including: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Assist with lab network infrastructure support.
Creates and maintains project inventory of lab equipment, PC's and software
Acts as the IT technical support contact for OEM/Vendor field service engineers, upgrading computerized systems.
Acts as Liaison for software/hardware related inquiries
Acts as an interface between client, business and corporate IT teams.
Participates in client team meetings

Qualifications, Skills & Experience:

Bachelor of Science in Computer Science, Life Science, or equivalent industry experience
4+ years of relevant technical experience including, networking, remote computing, and backup systems.
Direct Windows 7, Windows 10 experience and O/S migration solutions.

Required Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Previous experience configuring or installing Empower CDS
Ability to troubleshoot complex instrument and technology issues.
Competent in Excel, WORD.
Understanding of basic Database interfacing and Administration.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Preferable Lab Application Experience
Experienced with Chromatography Data Systems and related instrumentation

System Examples:
Waters Empower
Themo Chromeleon
Agilent OpenLab
System Administration and hardware configuration
LACe Computer builds for Empower
Experienced with Instrument Interfacing and multivendor drivers
Familiarity working in regulated (GxP) lab environments.

Work Conditions:
Lab and Office Environment.
(Need to follow Personal Protective Equipment and Safety Polices)

In order to set expectations and to the extent permitted by applicable law, please note that if an applicant is hired for this position, the applicant will be required to prove that the applicant has been fully vaccinated against COVID-19 by the date of hire, subject to any qualified religious or medical exemptions.” And "Please note that the employer reserves its rights to mandate additional vaccine requirements at any time.

Blood borne Pathogens Training & Hepatitis B Requirement