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Electronic Communications Lead

  • Location: Alpharetta
  • Salary: 35.7-49.9$ per hour +
  • Job Type:Contract

Posted 22 days ago

  • Sector: Professional
  • Contact: Jonathan Kaplan
  • Contact Email:
  • Contact Phone: 7323534289
  • Start Date: 04/12/2021
  • Job Ref: 21-05389
UPS Electronic Communications Lead
Alpharetta GA
Pay Rate up to $4990hr
8am5pm MF
1year temp contract assignment

The Electronic Communications LeadContent Strategist creates and deploys Digital Experience DX content deliverables for agile projects specific to profile and billing customer journeys as well as transactional notifications Analyzes and Influences Project

bull Reviews business and functional requirements eg project documents wireframes page specifications user stories to understand scope of projects
bull Actively engages in discussions with stakeholders and uses expertise to influence the customer journey
bull Advocates on behalf of the customer experience and works collaboratively to design around technical constraints
bull Identifies tools software or new processes needed to support project requirements
bull Recognizes when requirements are in conflict with user experience standards and escalates when appropriate Develops Content Strategy
bull Works with sponsors and crossfunctional team to understand content needs and project scope
bull Uses research insights and expertise to inform contentdesign decisions and secures stakeholder signoff on strategic direction
bull Performs audits of existing content to determine project impacts including recommendations for revisions or removal
bull Works collaboratively with other teams to ensure a consistent endtoend customer journey
bull Develops content matrices to identify content changes and to define content strategy eg create new or existing content contextual application help error messages FAQs
bull Aligns strategy to existing content and design standards Develops and Designs Content
bull Writes and edits content application user interface marketing technical help with appropriate tone for the identified audience
bull Works with designers to source approved imagery and icons to enhance the customer experience
bull References approved templates and design system to create comps for new marketing pages
bull Conducts work sessions with and solicits feedback from sponsors eg product manager marketing group to confirm content accuracy
bull Develops content in the Content Management System CMS and publishes to multiple environments
bull Communicates content and design changes to CMS developers and manages throughput Performs Quality Assurance Testing in Multiple Environments
bull Develops testing manifests ie lists and testing instructions of created or updated pages to guide testing processes
bull Tests changes and additions to content CMS templates or HTML in multiple testing environments to confirm expected results
bull Utilizes quality assurance tools eg Beyond Compare and processes to identify content errors Resolves Project Defects
bull Utilizes defect tracking tools eg Azure DevOps to monitor and provide status on resolution
bull Assesses incoming defects to determine validity
bull Collaborates with project team eg application developers stakeholders to troubleshoot defects and propose alternate solutions when needed
bull Corrects defects eg edits content updates broken link and publishes content to multiple environments Assesses Feedback and Optimizes Journeys
bull Participates in postproject meetings to share and record lessons learned
bull Consumes analytics dashboards eg Adobe Analytics for teamsupported applications and identifies optimization opportunities based on data
bull Uses customer feedback eg Foresee comments research results to make recommendations on improving the customer experience
bull Analyzes performance of assigned apps eg completes user tasks to identify opportunities to optimize the customer journey
bull Collaborates with the research team to sponsor studies to test proposed updates to content and design