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Dispatcher

  • Location: Coral Springs, Broward, Florida
  • Job Type:Contract

Posted 23 days ago

FieldLink is looking for a dispatcher for one of their key customers in  Coral Springs, FL.  This position is responsible for processing requests via email and phone to schedule and dispatch technicians for troubleshooting and maintaining network services equipment. 
Responsibilities
  • Display high proficiency in written and verbal communication allowing for a confident telephone presence
  • Must be reliable, detail-oriented, and demonstrate excellent client service skill
  • Computer skills, multitasking, troubleshooting, and critical thinking with a sense of urgency
  • Efficiency, quality, and timeliness to maintain workflow of department
  • Ability to work successfully in a team-oriented environment as part of rotating shifts
  • Interact with multiple levels of the company, internal departments, and external clients to resolve complex issues
  • Must be able to work successfully in a team-oriented environment 
Qualifications
  • High School Diploma or equivalent
  • 2-3 years Data entry
  • 2-3 years of customer service
  • Multi-line phone or soft phone use
  • Experience in a call center or technical atmosphere
  • Dispatching, ticketing, or scheduling background preferred
  • Any certified training or knowledge of networking, structured cabling, security and AV systems is a huge plus
  • Must have reliable transportation