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Desktop Support - IT

  • Location: New York, New York
  • Salary: 25-27 per hour
  • Job Type:Contract

Posted 4 days ago

  • Sector: Healthcare
  • Start Date: 2022-06-06
  • Job Ref: 22-09982
Desktop Support Specialist needed for a Corporate Health Company downtown, NYC.
Monday through Friday; 9-5pm Position is ON-SITE
Long Term Contract

Job Description:

Principal Duties and Responsibilities: - Responsible for day to day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution - Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion - Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system - Support all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations - Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-users downtime - Where and when restoration activities are beyond the scope of the Desktop Support Engineer, escalate issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be - Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment - Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory - Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach - Facilitate end-users desktop data and application restoration and recovery Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software - Responsible for tracking hardware and software inventory - Familiarize and assist end-users on basic software, hardware and peripheral device operation and use - Works with vendor support contacts to resolve technical issues within the desktop environment - Arranging and preparing equipment for shipping/receiving and disposition - Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries - Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies - Maintains adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support - Maintains, follows and consistently demonstrates a general knowledge of WCG/EITS and NYCHHC guidelines, processes, practices and procedures - Ensures that there is sufficient support to clients and provide friendly customer service to end-users and for local project implementations - Preparing and willing to do any other reasonable and lawful instruction/task on time and correctly - Managing time efficiently, effectively, setting priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operate within customer support standard operating procedures - Maintains proper grooming and adheres to attendance and timesheet policy standards.

Education Requirement:
Associate Degree in related field or minimum of 5 years of job experience in similar role.

Knowledge, Skills, Abilities:
Associate Degree in related field or minimum of 5 years of job experience in similar role.