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DELFI Cloud Support Engineer

  • Location: Houston, Harris County, Texas
  • Salary: 38-62 per hour
  • Job Type:Contract

Posted about 1 month ago



Contract to Hire

Description/Comment:Pay Rate: $38.00-$62.00 DOE

Responsibilities
• Offer technical support to internal and external clients of the DELFI Solution
• Ensure timely resolution of queries/incidents within SLAs
• Use internally developed APIs via swagger to perform technical operations on cloud resources
• Write playbooks for common procedures
• Communicate effectively issues with process and offer suggestions for improvement
• Schedule maintenance and upgrades with clients
• Escalate issues to L3 and work with both the client and engineering departments to resolve technical problems

Technical Knowledge
• Understanding and appreciation for incident management/incident response/ITIL/change management
• Familiarity with navigating in both azure and google.
• Azure/Google understanding of resource groups, storage accounts, compute engine, quotas, virtual machines and compute engine.
• Windows and Linux administration
• Remote visualization technologies such as RemoteApp and TGX
• Understating of networking, firewalls, security

Nice to have but not essential
• Comfortable with scripting languages (Python/PowerShell)
• knowledge of SIS applications such as Petrel, Tech log etc.
• Understanding of basic geotechnical terms/workflows

Interpersonal and Other Skills
• Can prioritize urgent queries and incidents without impacting SLAs
• Able to communicate technical problems in a non-technical manner

" VEVRAA Federal Contractor - priority referral of Protected Veterans requested. An Equal Opportunity Employer - Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.”