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Customer Service Support

  • Location: Cambridge
  • Salary: 18.0-21.0$ per hour +
  • Job Type:Contract

Posted 13 days ago

  • Sector: Professional
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: 6466520984
  • Start Date: 03/24/2021
  • Job Ref: 21-05445
ONSite position

Start Prefer to have candidates who can start by the week of April 19 would prefer candidates who can start upon completion of onboarding

Schedule MondayFriday standard daytime hours 85pm 40 hoursweek

Works inside designated customer sites coordinating client moves or providing high touch support Coordinates and communicates with end users regarding all aspects of the OneSource Program including service call initiation scheduling maintenance inventory data integrity escorting of vendors for managed activities safety and day to day lab operations

The OneSource onsite coordinator is responsible for all administrative tasks of the service activities associated with the appropriate customer program Those tasks include the following key activities

Support Planning and Scheduling PampS program at the manufacturing site which includes crossfunctional meetings and working with PampS lead
Scheduling coordinating and tracking planned service visits to ensure that entitlements PMs calibrations qualifications etc are completed within their respective due dates or services are extended through approved extension process
Escorting of CSEs OEM ISP and calibration services technicians to instruments as required
Fielding unplanned repair service requests and scheduling coordinating obtaining documentation and tracking resulting service visits to ensure that rep airs are completed appropriately
Coordinate with contract team as necessary to ensure notification to customer when existing agreements are due for renewal
Support other priority site goals as needed with direction from Facilities Manager

PPE potential that the Worker may need to wear PPE based on standard lab procedures

Education minimum of High School Diploma GED Equivalent