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Customer Service Representative

  • Location: Waltham, Middlesex, Massachusetts
  • Salary: 20-26 per hour
  • Job Type:Contract

Posted 29 days ago

  • Sector: Professional
  • Start Date: 2021-09-20
  • Job Ref: 21-18704
Duration - Possible Temp to Perm

Schedule - Monday-Friday 9am to 6pm

Location: Waltham, MA (ViaCord Division)

Hours: M-F: 9am-6:00pm

Company Overview:

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At client, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.

ViaCord, a Division of Client, provides umbilical cord blood preservation services for expectant families. Cord blood is a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. Cord blood stem cells saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.

Position Summary:
As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing clients overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
Able to manage difficult customer issues while working in a fast paced environment
Facilitate collections of Accounts Receivable via phone or email.
Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills.
Assists in other areas of the Finance department as requested.
Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent.

Basic Qualifications:
1-3 years of call center, collections, or retail experience (in order of preference).
High School Diploma or GED Equivalent

Preferred Qualifications:
Strong communication skills, both verbal and written.
Organizational, negotiation, and problem solving skills.
Understanding of consumer collection policies and practices preferred.
Strong knowledge and use of Microsoft Excel, Word and Outlook.
Skip tracing and locate skills a plus.
Able to work in a fast paced environment and handle difficult customer issues.
Bachelors Degree