Back to Job Search

Customer Service Representative

Posted 13 days ago

  • Sector: Industrial
  • Contact: Joshua Schiff
  • Contact Email: Joshua@staffing-the-universe.com
  • Contact Phone: 6466520981
  • Start Date: 03/29/2021
  • Job Ref: 21-05442
POSITION SUMMARY
Reporting to the Director of Dispatch and Contact Center Operations the WAV Dispatch Supervisor will monitor WAV trips assign trips to drivers assist the driver to locate the passenger assist with lost and found inquiries manage fast lane ticket inquiries from drivers record customer and driver complaints As a dispatcher supervisor you must also have excellent customer service and communication skills

ESSENTIAL JOB FUNCTIONS OTHER DUTIES MAY BE ASSIGNED AS NEEDED
  • Field inbound calls from drivers and customers
  • Communicate driver customer dispatching issues to upper management
  • Resolve fare issues between drivers and customers
  • Document complaints and report
  • Place orders for customers seeking WAV transportation
  • Assign trips to drivers
  • Resolve issues regarding incentivesfast lane vouchers
  • Prepare reports for different departments or upper management
  • Provide clerical support when needed

    • MINIMUM EDUCATION ANDOR EXPERIENCE
      High School degree or GED is requiredExcellent geographical knowledge Chicago Illinois is a plusAny previous dispatching experience is preferred

      Skills or Ability to
      • Proven experience as a dispatcher or similar position
      • Experience in customer service is required
      • Experience with CloudBased Dispatch system a plus
      • Experience dispatching for a transportation company is a plus
      • Proficient in MS Office or Google Docs
      • Outstanding communication and interpersonal skills
      • Excellent problemsolving ability
      • Positive and patient
      • Ability to diffuse a situation between a driver and a passenger
      • Communicate effectively both oral and written with contract managers coworkers supervisors staff and the general public

        • Employment is contingent upon the successful completion of a criminal background check

          Curb is proud to be an equal opportunity employer