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Customer Service- Office of Student Accounts

  • Location: Mahwah, Bergen County, New Jersey
  • Salary: 23-26 per hour
  • Job Type:Contract

Posted about 2 months ago

  • Sector: Professional
  • Start Date: 2021-10-15
  • Job Ref: 21-22653
RAMAPO COLLEGE OF NEW JERSEY
JOB DESCRIPTION


Temporary Agency Cashiering Specialist

DIVISION: Admin & Finance

UNIT: Business Services/Office of Student Accounts


JOB SUMMARY
Under the coordination of the Cashiering Manager provides highest quality of customer service to students, parents and all other members of the College Community while performing basic professional functions using established policies, procedures, precedents, and guidelines related to the office. This person must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial accountability to the College.


RESPONSIBILITIES
  • Supports the Cashiering Department in the processing of charges and payments, refunds, deposits, internal installment payment plans, third-party payments, EFT's, and miscellaneous receipts.
  • Answers cashiering department phones, removes voice messages and returns calls, opens individual and Office of Student Account emails and responds.
  • Reconciles daily receipts in Banner Student Accounts Receivable and prepares daily bank deposits.
  • Processes, deposits, and reconciles miscellaneous receipts from departments within the College.
  • Imports and reconciles daily student electronic payments (ACH and credit card) from TouchNet.
  • Receipts student payments and posts charges and payments to student accounts.
  • Assists with the processing of student refunds.
  • Coordinates the student/parent Ramapo Tuition Payment Plan (RTPP).
  • Generates correspondences to students and parents regarding delinquent RTPP accounts.
  • Assists with the collection of current and past due accounts.
  • Responsible for book advance processing.
  • Runs the process that sends email notices to students and parents who have had a FDSLP disbursed on their account using Banner Work Flow. Addresses rejected emails.
  • Assist with third party sponsor processing.
  • Responsible for outside scholarship processing.
  • Responsible for uncashed refund processing.
  • Closes and verifies daily cashiering transactions.
  • Performs other duties as assigned.


REQUIREMENTS

EDUCATION
  • Graduated from an accredited college with a Bachelor's degree. Applicants who do not possess the required education may substitute experience on a year for year basis (30 credit hours is considered one year of college).

EXPERIENCE
  • One year of experience in customer service interactions is required. Three years of experience is preferred.
  • Professional experience in education, higher education, or other field related to the functions of the position is preferred.
  • Experience working with Ellucian (formerly SunGard/SCT) Banner Student Accounts Receivable software is a plus.
  • Experience working with TouchNet U Commerce is a plus .


ADDITIONAL KNOWLEDGE/SKILLS/ABILITIES
  • Excellent customer service skills.
  • Ability to communicate decisively and confidently on the telephone and in-person customers.
  • Ability to handle and resolve customer complaints and respond to inquiries via phone, email and/or in person; Perception to identify and escalate priority issues to Manager; follow up customer calls where necessary.
  • Knowledge of the principles and techniques essential to performance of assigned responsibilities.
  • Ability to prepare clear, technically sound, accurate, and informative reports containing findings, conclusions and recommendations.
  • Ability to comprehend, analyze, interpret, and apply established law, regulations, policies, procedures, precedents, and guidelines.
  • Ability to organize assigned work, analyze problems, and develop appropriate work methods.
  • Ability to establish and maintain cooperative and professional working relationships with other staff or organizations.
  • Ability to prepare clear and concise correspondence.
  • Ability to maintain essential records and files.
  • Ability to represent the college at conferences, meetings, seminars, etc.
  • Work overtime as required during peak periods.
  • Ability to learn and utilize various types of electronic and/or manual recording and information systems used by the office, or related units.
  • Proficient in Excel, Word and Google Docs.
  • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.