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Customer Service- Aftermarket Specialist

  • Location: Santa Ana, Orange, California
  • Salary: 39-41 per hour
  • Job Type:Contract

Posted 3 days ago

  • Sector: Professional
  • Start Date: 2022-05-23
  • Job Ref: 22-10032
Job Title: Spare Parts and Repair Specialist - Aftermarket Department
Potential CTH
Pay Rate: $39 - $41 /Hr DOE
Normal working hours are 7am to 3:30pm.

JOB SUMMARY
Aftermarket Specialist is responsible for being a focal point with customers in providing the parts and services required to meet their needs. Creates technical repair quotations, cost structure, pricing, export shippers, invoices, and product scheduling. Manages external communications with customers and internal departments through project or product delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Interface: Manage customer communications, resolve conflicts, and set expectations
Prepare quotations for customers and provide outreach and upsales to increase revenue
Receive customer POs and Order Entry
Evaluate orders to create suitable production schedules
Create work orders to process components
Address and resolve production issues
Coordinate production operations in accordance with normal processes, and
material/labor/equipment availability.
Provide status updates and communicate them to management and customers.
Keeping track and building up Pricing database
Contract knowledge, insuring liability protections and favorable commercial terms, such as
Incoterms.
Responsible for Cash, follow-up until receipt of payments.
Other Duties as required.

AREAS OF SUPERVISORY RESPONSIBILITIES
Individual Contributor

EDUCATION
Bachelor's Degree with technical background

EXPERIENCE
4-6 years in a frontline role, interacting with customers and coordinating various internal functions

KNOWLEDGE, SKILLS AND ABILITIES
Previous experience developing and maintaining good customer relations. Relates well to
people at all levels. Manages conflict. Focuses on customer needs and satisfaction.
Sets high standards for quality and quantity. Works in a systematic, methodical and orderly
way.
Consistently achieves project goals. Takes responsibility for actions and projects. Takes
initiative, acts with confidence and works under own direction.
Project Management Experience
Managing conflicting priorities / Crashing schedules/ Managing uncertainty/risk
Speaks clearly and fluently. Expresses opinions, information and key points of an argument
clearly.
Works productively in a pressurized environment. Keeps emotions under control during
difficult situations. Maintains a positive outlook at work. Handles criticism well and learns
from it.
Demonstrates an interest in and understanding of others. Adapts to the team and builds
team spirit. Listens, consults others and communicates proactively. Supports and cares for
others.
Upholds ethics and values. Appropriately follows instructions from others. Follows
procedures and policies. Compiles with legal obligations and safety requirements of the
role.
Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts
interpersonal style to suit different people or situations. Works hard and puts in longer
hours when it is necessary.
General Technical knowledge