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Consumer Relations Associate

  • Location: Reading, Berks, Pennsylvania
  • Salary: 17-18 per hour
  • Job Type:Contract

Posted 26 days ago

  • Sector: Professional
  • Start Date: 2022-06-13
  • Job Ref: 22-11343
Consumer Relations Associate -
IMPORTANT: Supplier Spotlight Call is scheduled for Monday, June 6th at 2:00 pm EST
(Please reach out to the BBU Smart Staff Team if you have not received a Google meeting invitation)

English/French fluency mandatory. Flexible remote hours.

General Purpose
Provide customer service to consumers via multiple of channels while working in a team environment to achieve organizational goals and operational objectives. French fluent required.

Main Job Tasks, Responsibilities
Provide a quality customer service experience to our consumers and customers
Gain a working knowledge of Company systems and processes
Problem solve in a professional and effective manner.
Communicate effectively with consumers via all channels (Including but not limited to: telephone, email, letter, chat, text, social media, etc)
Answer incoming calls and incoming chats
Respond to incoming emails
Gather all information so issues can be addressed properly to provide first-call resolution
Return calls from voicemail
Meet department and personal KPIs

Education and Experience
High School Degree
Bi-lingual helpful (French/English)
Above-average Microsoft Office skills

Key Competencies
Communication skills (verbal and written)
Customer service focus
Problem analysis and problem-solving
Reliable and dependable
Work well as part of a team

Full Time (40 hours per week)
Remote Work Environment
Flexible Hours (including weekends) hours of operations Mon through Fri 8 AM to 8 PM ET
Temp to Perm