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Command Center Specialist

  • Location: Katy, Harris County, Texas
  • Salary: 30-32 per hour
  • Job Type:Contract

Posted 10 days ago

  • Sector: Industrial
  • Contact: Glenn McClain
  • Contact Email:
  • Contact Phone: (832) 945-0424
  • Start Date: 05/10/2021
  • Job Ref: 21-07390

Duration:0-6 month(s)

Description/Comment:Pay - *** ***/hr

Normal working hours apply. But does have requirement for 12 hour shifts on weekends and nights to cover help desk requirements. Compensation accordingly.

The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.
Reporting Structure
The Command Specialist reports to the Command Team Lead.
Essential Responsibilities and Duties
• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity

Education and Experience
• Min 2 year technical degree
• 3-5 years of direct field experience in a directional drilling service business in North America Land
• Working knowledge of XEM, xBolt, and other Extreme or MWD systems
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers
Role Necessity and Background Information
Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogs field data, making it available to the Extreme organization on a continual basis.
The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.
This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.

" VEVRAA Federal Contractor - priority referral of Protected Veterans requested. 
An Equal Opportunity Employer - Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity national origin, age, disability, status as a protected veteran, or other characteristics protected by law.”