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Collections Representative

  • Location: Waltham, Middlesex, Massachusetts
  • Salary: 20-27 per hour
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Professional
  • Contact: Daniella Adinolfi
  • Contact Email: daniella@industrial-staffing.com
  • Contact Phone: (646) 652-0984
  • Start Date: 2021-06-07
  • Job Ref: 21-11814
Duration - Possible Temp to Perm

Schedule - Monday-Friday 9am to 6pm

Incumbents in this job family have responsibilities encompassing one or more areas of Accounts Payable, Accounts Receivable, Billing and/or Collections. Responsible for processing receivables, ensuring timely and accurate charge entries and preparing deposits. Codes, enters and prepares invoices, and responds to customer and vendor inquiries. Reviews invoices and ensures proper approvals. Records, enters and pays invoices. Collection activities include investigating delinquent accounts, writing collection letters and arranging terms of payment. Also, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims. May coordinate efforts and/or refer accounts to third party action when internal collections are not effective. Maintains records and files and generates related reports. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.

Company Overview:
Provides umbilical cord blood preservation services for expectant families. Cord blood is a valuable source of non-controversial stem cells; the building blocks of our blood and immune systems. Cord blood stem cells saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke. 

Hours: M-F: 9am-6:00pm

Position Summary:
As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing clients overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Responsibilities:
Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
Able to manage difficult customer issues while working in a fast paced environment
Facilitate collections of Accounts Receivable via phone or email.
Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills.
Assists in other areas of the Finance department as requested.
Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent.

Basic Qualifications:
1-3 years of call center, collections, or retail experience (in order of preference).
High School Diploma or GED Equivalent

Preferred Qualifications:
Strong communication skills, both verbal and written.
Organizational, negotiation, and problem solving skills.
Understanding of consumer collection policies and practices preferred.
Strong knowledge and use of Microsoft Excel, Word and Outlook.
Skip tracing and locate skills a plus.
Able to work in a fast paced environment and handle difficult customer issues.
Bachelors Degree