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Business Continuity Analyst III

  • Location: Philadelphia, Philadelphia, Pennsylvania
  • Salary: 60-65 per hour
  • Job Type:Contract

Posted about 1 month ago

Job Summary:
The responsibilities of this position encompass business continuity and disaster recovery. This role leads business continuity projects and operational activities. Functions include designing and facilitating tabletop exercises for disaster recovery and downtime planning; business continuity planning, BIA and ISCP development, and other business continuity functions.
The ideal candidate will have excellent communication and interpersonal skills, as well as experience with facilitating large group exercises and working with non-IT personnel to successfully develop downtime procedures. This person should be forward-looking with innovation and modernization of processes in mind. An approach the blends efficacy and practicality with meeting compliance requirements is necessary.
Provides exceptional customer service to all business areas to assist in the delivery of
IS Service Management & Continuity Office (ITSMCO) services.
The following functions are desirable:
1. Demonstrates expert understanding of the ITIL Service Lifecycle Framework including:
service strategy, design, transition, operation, and continual improvement.
2. Demonstrates expert understanding of risk management, change management, data classification and asset management concepts.
3. Demonstrates expert knowledge of IT service support procedures, the software
development life cycle (SDLC), and quality best practices.
Additional Job Responsibilites:
1. Demonstrates advanced knowledge of technical components of applications with the
ability to integrate this knowledge into the development and usability for the
ITSMCO.
2. Organizes and leads the support the ITSMCO communication applications (e.g.
Everbridge).
3. Identifies areas of opportunity for continuous improvement activities and metrics to
add value to the service delivery of the ITSMCO.
4. Communicates and collaborates with various departments in the organization to assist
with the facilitation and implementation of new or improved ITSM process changes
both verbally and through written documentation.
5. Collaborates with team members and is able to also work independently on new tasks,
assignments and project initiatives.
6. Participates in internal audits as needed.
7. Assists in the negotiation and contract renewal process with external vendors to
ensure the vendor meets requirements and CHOPs goals and objectives.
8. Institutes mechanisms to capture, assess, and effectively manage all issues that
may have an impact on operational and project work.
9. Evaluates, develops and standardizes new & existing ITSM processes that support
the organization.
10. Articulates standards, procedures, policies and job aids from the ITSMCO to all levels
of management and staff at CHOP.
11. Demonstrates advanced understanding of cloud computing.
12. Maintains up-to-date knowledge of industry best practices and standards and support
the enterprise by providing reports of this information as relevant.
13. Must be available after business hours (such as evenings and weekends) to support
unplanned events, command centers, and planned downtimes occurring outside of
business hours to accommodate CHOP business needs. Must be willing to support
an on-call schedule.

Understand and comply with all enterprise and IS departmental information security
policies, procedures and standards.
2. Support the integration of information security in the development, design, and
implementation of Hospital Technology Resources that process, transmit, or store
CHOP information.
3. Support all compliance activities related to state, federal regulatory requirements,
healthcare accreditation standards, and all other applicable regulations that govern
the use and disclosure of patient, financial, or other confidential information.