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Billing Inquiry Associate

  • Location: Louisville
  • Salary: 13.5-13.5$ per hour +
  • Job Type:Contract

Posted 25 days ago

  • Sector: Professional
  • Contact: Jonathan Kaplan
  • Contact Email:
  • Contact Phone: 7323534289
  • Start Date: 03/29/2021
  • Job Ref: 21-03727
UPS Billing Inquiry Associate
Louisville KY
5 month temp assignment
900am 530pm MF

Work will be remote but first candidates must be available to train onsite for a quotminimum quot of 2 weeks Masks are required at all times

Responsibilities and Duties
Communicates extensively via emailtelephone with internal and external customers to resolve domestic and international issues
Initiates inquiries to customers regarding monies owed for international or domestic shipments
Performs account analysis and credit control activities
Maintains customer receivable accounts as needed
Identifies researches and resolves any errors or customer disputes
Edits billingrelated information updates customer invoicing and ensures proper support documentation is included
Creates and processes manual billing entries
Adds and maintains customer account information and requirements within various billing systems Processes customer payments

Knowledge and Skills
Strong verbal and written communication skills
Effective and professional presentation skills with ability to respond to questions
Detail oriented with thorough understanding of applicable billing procedures
Proficiency in Microsoft Office Suite specifically Excel and Outlook
Analytical with problem resolution skills
Ability to multitask in a fastpaced environment
Prior customer service experience
Knowledge of world geography Preferred
Bachelors Degree in Business related field Preferred