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Associate OneSource Service Support Specialist

  • Location: West Point
  • Salary: 25.0-32.14$ per hour +
  • Job Type:Contract

Posted 3 days ago

  • Sector: Professional
  • Contact: Daniella Adinolfi
  • Contact Email:
  • Contact Phone: 6466520984
  • Start Date: 05/03/2021
  • Job Ref: 21-06056
Onboarding Additional onboarding requirements may be required by customer such as additional drug screens
Customer Client
Duration to the end of 2021
Interviews 1 Virtual
Travel Could have possible travel between Rahway NJ and West Point PA
ShiftSchedule standard hours MondayFriday

Works inside designated customer sites coordinating client moves or providing high touch support Coordinates and communicates with end users regarding all aspects of the OneSource Program including service call initiation scheduling maintenance inventory data integrity escorting of vendors for managed activities safety and day to day lab operations

Job Description
Coordinates the delivery and installation of Client purchased instruments with the Original Equipment Manufacturer OEM at local and remote Client sites
Coordinates the transportation of instruments to the Client lab site including safe decrating to prevent instrument damage
Updates SAP records to ensure complete and accurate visibility to instrument delivery and installation data
Support small to midscale facility departments through collaboration with internal Client departments
Collaborates with Client Capital Asset Stewards to ensure accurate instrument tagging
Coordinates the removal as well as transfer of assets to and from Client sites
Work closely with Client facility and laboratory personnel

Basic Qualifications
Bachelor39s Degree
2+ years experience doing basic data analytics and coordinating in a laboratory setting

Preferred Qualifications
Strong data analytics and reporting skills in addition to Project Management capabilities
High competency with Microsoft Office Suite specifically Excel and Word
Requires a good functional understanding of Windows Operating Systems from XP to Windows 7 and Windows 10
Ability to gather computer details using Windows System Information utility
Understands computer peripheral interfacing Basic 9 pin Serial USB variants and Multiple Network Interface cards
Ability to communicate status of projects clearly and concisely in verbal and written formats
General knowledge of lab instruments needed
Ability to work both independently and in a team environment
Effective written and verbal communication skills
Strong multitasking and organizational skills

Laboratory setting as well as need to spend time inaround loading dock areas
Ability to liftmaneuver 25lbs packages ability to move throughout lab and loading dock