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AR - Collections Specialist

  • Location: Duluth, Gwinnett, Georgia
  • Salary: 20-20 per hour
  • Job Type:Contract

Posted 13 days ago

Hybrid Work Schedule Available
Flex hours between (7am-6pm)
Can make up time throughout the week

Customer Relations Specialist
Responsibilities:
Make outbound collection calls to customers with a pre-defined list of accounts.
Determine the reasons for a customers past due balance and make arrangements for payment based on established collection policies.
Respond to incoming calls and emails from customers and answers questions relating to their past due accounts.
Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action.
Identify accounts that may be candidates for year-end bad debt write-off.
Provide invoice and statement copies as needed.
Initiate and respond to Service Now tickets for more detailed customer requests.
Additional tasks as determined

Experience
2+ years experience in a collection environment.
Excellent communication and relationship building skills.
Customer service focused.
Ability to focus in a high volume, high pressure environment.
Strong conflict resolution skills and negotiation skills.
Strong working knowledge of Peoplesoft.
Ability to manage multiple tasks concurrently.
Strong organizational and follow up skills.
Results driven; self-motivated.