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Accounts Receivable Specialist

  • Location: Torrance, Los Angeles, California
  • Job Type:Contract

Posted 24 days ago

  • Sector: Professional
  • Start Date: 2021-08-24
  • Job Ref: 21-18170
POSITION SUMMARY STATEMENT:
This position will be responsible for ensuring all payment disputes and/or chargeback matters are dealt within an effective and timely manner and that all efforts are made to challenge potential loss and recover funds wherever possible. The Accounts Receivable Chargeback Analyst will ensure the efficient monitoring and investigation of all cases of reported or suspected fraud impacting (or likely to impact) all payment channels; this will include working with Member Policy & Compliance and Loss Control & Credit Card Systems departments to provide detailed information to help understand fraud losses, identify fraud trends in order to create fraud rules in Herbalife Fraud Tool. This position will complete special projects as assigned and provide necessary support to all functions within the department.

DETAILED RESPONSIBILITIES/DUTIES:
• Login daily to credit card online accounts to retrieve chargebacks for Visa, Client, Client and Client card transactions
• Analyze, research, enter chargeback debts in Accounting Work Bench (AWB) and enter notes in different IS Enterprise Applications.
• Handle charge back disputes with credit card companies in a timely manner
• Handle collection calls and prepare collection letters as per the Credit & Collections guidelines in the Order Management & Receivables Process Memo
• Monitor fraudulent chargeback activity and interact with Member Policy & Compliance Department, Loss Control & Credit Card Systems Department and restrict Member buying privilege as deemed necessary to avoid future potential losses.
• Maintain detailed chargeback spreadsheets and provide weekly report of fraudulent chargeback activity to management and other departments
• Prepare quarterly bad debt write-off in AWB (with prior approval from management)
• Work with IS team to write-off uncollectible accounts approved by management
• Request for Ad-hoc reports, research orders, prepare the Information Requests (IRs)
• Submit IRs to Royalty Administrative Department as scheduled.
• Prepare monthly journal entries and G/L reconciliations as needed
• Interact with other departments, such as Corporate Accounting, Order Support, MB Policy & Compliance and Refunds & Repurchase Departments to resolve issues as necessary
• Prepare reports and assist in projects/tasks as assigned by management

Skills:
• Strong excel skills (intermediate to advanced); ability to perform pivot tables, v-lookups and use of other functions
• Proficient in Microsoft Windows, Word and Outlook
• Excellent attention to detail and problem solving
• Strong verbal, interpersonal and written communication skills
• Ability to develop and maintain positive and cooperative working relationships; works well with co-workers, inter-departments and customers
• Highly organized, punctual, resourceful and good problem solver

Experience:
• 4-5 years' experience in financial institution or high-volume Accounting Department
• Prior experience working in fraud or chargeback function
• Prior experience in handling collection calls
• Demonstrated ability to work effectively under pressure

Education:
• Associates degree in Accounting/Finance or related field

PREFERRED QUALIFICATIONS:
• Knowledge of Oracle or other Enterprise Resource System (i.e. SAP)
• Ability to work in high volume, fast paced work environment
• Self-starter and pro-active thinker
• Ability to interact effectively at all levels with sensitivity to cultural diversity.
• Ability to adapt as the external environment and organization evolves.